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Tell us what you need

A question before you start, something that does not work, a feature you miss, or a billing matter: write it here and a person replies by email, usually within a day. Merchants can also open this form from any dashboard page.

What you were doing, what you expected, and what happened instead. Never paste a password or a secret.

Where the reply goes.

Setting up? The help center walks through connecting Whop, connecting Shopify and adding the theme line. Never paste a Shopify or Whop password into this form; LatchPay never asks for one.