Help center
Fraud and chargebacks
The rules and their scores, the review queue, disputes, evidence and pre-dispute alerts.
How the fraud rules work
Points per rule, review at 40 (charged, then held) and decline at 80 (never charged), five recommended rules, and the opt-in automatic refunds.
Updated 27 September 2026
The review queue: approve or reject held orders
Orders the rules held after the charge wait on Fraud & risk. Approve lifts the Shopify tag; Reject marks the order; neither refunds.
Updated 27 September 2026
Chargebacks, evidence and pre-dispute alerts
Disputes come from your Whop business, are linked to the Shopify order, and take evidence (text and up to 10 files) filed through Whop before the deadline.
Updated 27 September 2026