The review queue: approve or reject held orders

What lands in the queue

Orders the fraud rules held after the charge: the score reached the review threshold at Pay now or on the second pass when Whop confirmed the payment, or a rule set to Hold for review matched. The buyer has paid; the Shopify order exists with the tag latchpay-review; nothing has been refunded. The queue is the top card on Fraud & risk, with the score and the reasons per order.

Approve or reject

1. 1

   Look at the reasons

   Each row lists which rules matched and their points, the buyer email and the amount, with the Shopify order name and a link to the payment on Whop.

2. 2

   Approve

   Removes latchpay-review from the Shopify order and marks the order approved. Fulfil it as usual.

3. 3

   Reject

   Swaps the tag for latchpay-rejected and marks the order rejected. The order stays in Shopify and the payment stays on Whop: rejecting is a note to yourself, not a refund.

Refunding a rejected order

Open the payment on Whop from the row and refund it there. LatchPay mirrors the refund into the Shopify order and credits the usage fee on the next weekly run. Cancel or archive the Shopify order yourself.

Where else it shows

• Home's "Needs attention" card counts "N orders held by the fraud rules".
• The Needs review tab on Orders lists the same orders until you decide; the reason starts with "Held by the fraud rules".
• A decision strips that sentence; the review flag stays only when another reason remains (a short payment, a bypassed stock claim, a duplicate charge).