Help center
Troubleshooting
Sign-in, paused checkouts, Shopify connection errors, a theme line that is not seen, a checkout that does not open.
Sign-in problems
Sign-in is Whop’s OAuth page. No membership found usually means a different Whop account paid; an expired sign-in only blocks the business picker.
Updated 27 September 2026
Checkouts are paused or off
The five conditions the LatchPay checkout needs, the dashboard banner for each one that fails, and what buyers see meanwhile.
Updated 27 September 2026
Shopify connection errors
Every message the Shopify page can show, from a wrong store handle to a rotated secret or missing scopes, and the fix for each.
Updated 27 September 2026
The theme line is not seen on your store
What "seen in the last 10 minutes" means, the checks in order (live theme, the paste, the store domain), and how to test the config endpoint.
Updated 27 September 2026
The LatchPay checkout does not open
Shopify’s checkout is the fallback whenever LatchPay cannot open, so check the switch, the theme line, caching and blockers, in that order.
Updated 27 September 2026