Help center
Account
Your membership, switching plans, disconnecting and deleting, data and privacy.
Your LatchPay membership
A Whop membership renewed every 30 days is the switch that keeps the checkout running; its card is the one the usage fee is billed to.
Updated 27 September 2026
Switching between Starter and Scale
Buy the other plan on Whop and cancel this one there; your tier is the highest active plan and the new rate applies from the next Monday run.
Updated 27 September 2026
Disconnecting and deleting your account
Switching off keeps everything ready; Disconnect Whop unlinks the store from its business, Disconnect Shopify removes the store and its credentials, and account deletion is done by hand on request.
Updated 27 September 2026
Data and privacy
What LatchPay stores about you and your buyers, what it never stores (card numbers, IP addresses), who else sees it, and how long it is kept.
Updated 27 September 2026